Refund policy
Here's a sample return and refund policy you can customize for your online store:
Return & Refund Policy
Thank you for shopping at PBJay Brand. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
To start a return click HERE.
Please note, PBJay Brand reserves the right to refuse returns that do not meet these criteria.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please contact us if you have any questions about your specific item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Return Address].
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- By email:
- By phone:
- By visiting this page on our website: