Refund policy

Return & Refund Policy

Thank you for shopping at PBJay Brand. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, and accompanied by a receipt or proof of purchase.

To start a return, click here.

Refunds

Once we receive and inspect your item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within a few business days, depending on your card issuer's policies.

Shipping

You are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Non-Returnable Items

Certain items are non-returnable, including gift cards and final-sale items. Please contact us if you have any questions about your specific item.

Contact Us

Questions about your return? Email us at pbjaybrand@gmail.com or call 435-764-8331.